Platform Resourcing Limited
September 9, 2021
United Kingdom
Job Type
Min Salary
Max Salary
+ Benefits + Holidays + Pension
Town City Location


We are currently working in partnership with a company based in Pontypool, South Wales who are looking to employ a permanent IT Business Support Analyst to support internal systems within the business

The successful IT Business Support Analyst will be accountable and responsible for the businesses internal database and all associated processes. They will be qualified to degree level and will have a willingness to learn. They will also be responsible for improving efficiencies, assisting in developing a Continuous Improvement culture and making necessary changes to drive improvements within the administrations of the centralised system.

IT Business Support Analyst Benefits

  • £26,000 - £32,000 yearly salary dependent on experience
  • Monday to Friday 8.30am to 5pm working hours
  • Permanent, stable role within a growing organisation during an exciting period of expansion
  • 20 days holiday plus 8 bank holidays
  • Contributory pension
  • Free Parking
  • Progression opportunities available

IT Business Support Analyst Duties and Responsibilities

  • Monitoring of the companies database processes and procedures
  • Basic IT configuration work
  • Training internal staff members on the database system and it’s correct use
  • Working on a variety of IT based projects
  • To be the main liaison between to the company and external Technology partners
  • To supply reports and data relating the business system’s use and effectiveness
  • To assist with the day to day management and IT support relating directly to the business systems
  • To report to the onsite IT Director
  • Provide information by compiling and analysing production performance records and data; also answering questions and responding to requests
  • Interpret company policies to workers and enforce safety regulations
  • Establish and/or adjust Standard Operating Procedures (SOP’s)
  • Recommend measures to improve business systems performance and quality of data
  • Analyse, resolve and troubleshoot any use interface challenges
  • Initiate or suggest plans to motivate workforce to achieve work goals
  • Ownership and reporting of all data reports and KPIs with target of on-going improvement

IT Business Support Analyst Essential Experience/Qualifications

  • IT Degree Qualified
  • Basic Configuration experience
  • Willingness to learn
  • Ability to work as part of the wider team
  • An understanding of continuous improvement
  • Excellent Communication Skills
  • Database management experience would be an advantage but not essential

Privacy and General Data Protection Policy

By applying for this position, you are giving consent for Platform Resourcing Limited to contact you regarding this vacancy and to discuss potential opportunities that would be seen to be in both parties’ interest for the explicit reason of assisting you to find work. Your details will not be passed on to any prospective employer/s without your prior consent. Platform Resourcing will not share any of your details with any third parties unless deemed suitable by you as the applicant/data subject.

The above is a general overview and should not be used as a comprehensive list of Platform Resourcing Limited’s commitments. You can find more information on how we handle your data please see our Data Protection and General Data Protection Policy within our policies page on our company website. If you have any questions, please call before applying.

Platform Resourcing are advertising this vacancy and are acting as an employment agency

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